Transcript title
Listening
Credits
1
Grading mode
Standard letter grades
Total contact hours
10
Lecture hours
10
Course Description
Introduces practical skills in listening to increase understanding and to help others.
Course learning outcomes
1. Identify, explain and employ the sequential steps of the listening process.
2. Demonstrate effective listening for diverse listening goals, adapting listening behaviors to reduce conflict and misunderstandings with others.
3. Manage and retain information by using a variety of memory skills, including mnemonics, repetition and note-taking.
4. Improve understanding of complex messages through paraphrasing, reflection, reframing, and authentic questions.
Content outline
I. Listening--defined
II. Process of Listening
A. Hearing
B. Selecting
C. Interpreting
D. Responding
E. Remembering
III. Listening Goals
A. Information
B. Pleasure
C. Interpersonal
IV. Obstacles to Listening
A. External
B. Internal
V. Types of Pseudo-Listening
Required materials
Textbooks, paper, pencils.
