Transcript title
Conflict Management
Credits
1
Grading mode
Standard letter grades
Total contact hours
10
Lecture hours
10
Course Description
Explores the concepts of conflict and various techniques used for successful conflict management.
Course learning outcomes
1. Describe the major styles of managing conflict.
2. Discuss basic techniques of anger management.
3. Demonstrate a variety of negotiation strategies.
Content outline
1. Definition of Conflict
2. Styles of Conflict
a. Avoiding
b. Accommodating
c. Compromising
d. Forcing
e. Collaborating
3. Negotiating Conflict
a. Hard vs. Soft Bargaining
b. Task vs. Maintenance of Relationship
c. Principled Negotiation
i. People
ii. Interests
iii. Options
iv. Criteria
4. Anger Management
a. Techniques for Self-Control
b. Techniques for defusing situation
Required materials
Traditional course materials: Text, paper, pens.
