COMM 253 : Conflict Management

Transcript title

Conflict Management



Grade mode

Standard letter grades

Contact hours total


Lecture hours



Explores the concepts of conflict and various techniques used for successful conflict management.

Learning outcomes

1. Describe the major styles of managing conflict.
2. Discuss basic techniques of anger management.
3. Demonstrate a variety of negotiation strategies.

Content outline

1. Definition of Conflict
2. Styles of Conflict
a. Avoiding
b. Accommodating
c. Compromising
d. Forcing
e. Collaborating
3. Negotiating Conflict
a. Hard vs. Soft Bargaining
b. Task vs. Maintenance of Relationship
c. Principled Negotiation
i. People
ii. Interests
iii. Options
iv. Criteria
4. Anger Management
a. Techniques for Self-Control
b. Techniques for defusing situation

Required materials

Traditional course materials: Text, paper, pens.

Grading methods

Grades will be determined by exams, final paper, and class participation.

Outside of

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