Standard letter grades
Contact hours total
Explores the concepts of conflict and various techniques used for successful conflict management.
1. Describe the major styles of managing conflict.
2. Discuss basic techniques of anger management.
3. Demonstrate a variety of negotiation strategies.
1. Definition of Conflict
2. Styles of Conflict
3. Negotiating Conflict
a. Hard vs. Soft Bargaining
b. Task vs. Maintenance of Relationship
c. Principled Negotiation
4. Anger Management
a. Techniques for Self-Control
b. Techniques for defusing situation
Traditional course materials: Text, paper, pens.
Grades will be determined by exams, final paper, and class participation.