Transcript title

Animal Hosp Office Proc

Credits

3

Grading mode

Standard letter grades

Total contact hours

30

Lecture hours

30

Corequisites

VT 101, VT 102, VT 117.

Course Description

Introduces veterinary medical records, admitting procedures, record maintenance, resume writing and job interview techniques. Covers basic bookkeeping skills, inventory control measures, marketing, client communication, the use of veterinary computer software, and professional development.

Course learning outcomes

1. Explain and interpret veterinary medical records.
2. Explain and demonstrate admission, discharge and triage of patients according to client, patient and facility needs.
3. Utilize various procedures for filing and record retention.
4. Utilize veterinary practice management software to create and maintain client/patient records, to schedule appointments, and manage inventory.
5. Explain and demonstrate bookkeeping and inventory control measures.
6. Explain and demonstrate how to complete facility records and logs for compliance with regulatory guidelines.
7. Explain various techniques for marketing a veterinary facility.

Content outline

1. Professionalism
2. Fundamentals of Communication
3. Client Communication and Customer Service
4. Receptionist Team
5. Appointment Management
6. Functions, requirements and format of the Medical Record
7. Management of Medical Record
8. Logs and Inventory Management
9. Computerization in the Vet Practice
10. Veterinary Medical Software
11. Professional Development- Cover letter and Resume Writing
12. Professional Development- Interviewing
13. Marketing

Required materials

Textbook.